Apple will reportedly stop providing human assistance to users on social media platform X (formerly known as Twitter) and YouTube. A recent report claims that Apple’s chat-based support service will be discontinued in October.apple support account on X will stop sending human replies via direct messages to support requests. In addition to X and YouTube, the service will also reportedly be removed from the Apple Support Communities online forums. Once the service is removed, users may receive an automated message on these platforms redirecting them to the help center. The report comes weeks ahead of the iPhone 15 launch.
According to MacRumors ReportCiting anonymous sources, Apple is ditching X, YouTube and Apple Support Communities The forum starts on October 1st. This means that users will no longer receive human responses to their questions on Weibo platforms and YouTube’s comment sections. Instead, they’ll receive an automatic reply redirecting them to other ways to connect with Apple Customer Support.
The report also suggests that Apple is offering chat support employees to fill phone-based support roles within the company. Apple’s move could affect hundreds of employees. Also, the company does not allow employees to transition to other chat-based support roles unless there is a medical issue, the report added.
In addition, the company will also provide training for employees on phone-based support roles, a process that could be completed by November, the report said. Apple started offering customer support on X/Twitter in 2016. The company shares tips on how to use Apple products and responds to user queries on the platform.
Meanwhile, Apple is preparing to unveil its next-generation iPhone models, the iPhone 15 series, at its “Wonderlust” event scheduled for September 12. The company is said to be launching a slew of products, including the iPhone 15 series, Apple Watch Series 9 and Apple Watch Ultra 2, while also announcing release dates for iOS 17 and watchOS 10.The conference will be broadcast live online apple website and Apple TV app.
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