Chick-fil-A settles class action suit over a secret 30% boost to delivery fees for .4 million, report says

Chick-fil-A has reportedly agreed to settle a class-action lawsuit over food delivery fees, which some customers claimed were quietly increased by 30% without any notice.

this $4.4 million settlement Class members will receive cash payments of $29.25 or equivalent gift cards, according to Top Class Actions, citing the settlement. Chick-fil-A plans to send emails to those who qualify for refunds.

The Atlanta-based company, which did not admit guilt in the settlement, lowered its delivery fee from $4.99 to free, to $2.99, or when the coronavirus pandemic kept people stuck at home. USD down to $3.99. However, the lawsuit alleges that the company “secretly increased menu prices on delivery orders simply to cover delivery costs and profits without disclosing the manipulation to customers.”

This results in takeaway food prices being 30% higher than what people would pay in shops.

Chick-fil-A No response wealthRequested comment on the lawsuit or reported settlement.

The plaintiffs in the case are citizens of Virginia, Texas, Arkansas, Maryland and South Carolina.

Delivery has become increasingly important to QSRs since the pandemic. This was a lifeline for stores in 2020, when stores were unable to serve customers in their restaurants, but since then, customers have returned to the habit, avoiding lines and having their food delivered to them.

Chick-fil-A initially began offering delivery services in 2018 through a partnership with DoorDash. The company has been expanding aggressively this year, announcing plans to open its first store outside the United States in 2025 and debuting its first major new product in nine years across its national menus.

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